Frequently Asked Questions

What kind of roofing materials do you use?


For asphalt shingles, we typically use GAF because we are a GAF certified installer. This means we can offer a limited lifetime warranty on the material and labor. We can use other roofing products as well!




How can I get an estimate?


You can request an estimate via our contact us page or by calling us at 804-317-2451.




Do we have to be out of our home for roof or siding replacement?


No, you do not have to be out of the house during the process, but expect significant noise.




Do you suggest to remove ice from my roof?


You can remove ice from you roof if it is easy to access, but you always want to be very careful. There may be spots of black ice that you cannot see which could cause you to slip and fall off the roof. We do not suggest it if it is steep or unsafe.




How do you calculate the amount of shingles needed for a roof replacement?


We calculate the amount of shingles we will use for your roof by a simple equation based on the area of your roof. This equation is the Area (sq footage) = Length x Width.




Why is my roof discolored?


The most common cause of roof discoloration is algae. Algae can form over time causing streaks or stains. If you are looking to replace your roof, you are in luck. The new GAF Timberline HDZ shingles have an algae resistant chemical in them that can prevent algae for an extended period of time.




What kind of ventilation can I use on my roof?


There are multiple ways to ventilate your roof. The most popular way is to add Ridge Vent to your new roof. There are other ventilation systems like Power fans, and turbine vents as well.




Should I paint my house before or after I replace my siding?


If you are looking to have your siding replaced on your home, there is no need to paint it before.




Will siding crack or fade?


Each siding manufacturer has different warranties on their product. We would be more than happy to go over different products and help you find the best fit for you.




How often does siding need replaced?


The type of siding and the preventative maintenance that has been done determines how often you need to replace it. Feel free to give us a call to discuss further.




Is a full siding replacement the only option?


Not necessarily. If you have damage from a storm or other external force that blows your siding off one side of the house, we can do a replacement. We will match the siding color as close as possible to just that elevation.




Does Stone Creek Exteriors do gutters?


Yes, we repair and replace gutters. We also offer 2 types of gutter guards.




What siding material do you recommend using?


We recommend using Vinyl siding, or Fiber cement siding.




Is there maintenance involved after a siding job?


Typically, the only maintenance you would have to do if you choose a hardboard siding is paint. Typically outdoor paints last around 15 years.




My home was damaged by a storm/ hail. What is the turn time to fix it?


If your home was damaged by a storm or hail, check out our "insurance work" page where we walk you through the steps to take care of it.

The turn around time from claim to finish is typically 1 month, depending on the amount of work.




I received the check from my insurance adjuster for storm damage, now what?


If you have received the check from your insurance adjuster, give us a call! We will walk you through all of the steps to complete your project.




Will you work with my insurance company to get my project done?


We will most certainly assist you with your insurance claim and communicate with your adjuster. Check out our "insurance work" page!




What sets Stone Creek Exteriors apart from competitors?


Efficiency and professionalism sets us apart from our competition. We started our business off of those two key fundamentals and will always stick with them. There will always be things that go wrong on any given project, but the difference is we address them and take care of them even if it costs us money.